Returns & Exchanges

At New Eco Products, we stand by the quality of our sustainable home goods and offer a 30-day hassle-free return window for all unused items in their original packaging. We are committed to ensuring your home is filled with products you love while maintaining our commitment to the planet.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original eco-friendly packaging and include all tags and documentation to ensure a smooth processing experience.

3

Ship Your Items

Affix the prepaid carbon-neutral shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing